Effective Date: 09/01/2024
At Quick-Way, Inc., your privacy is important to us. This Complaint Privacy Policy outlines how we collect, use, store, and protect the personal information you provide when submitting a complaint through our website. By using our services, you agree to the terms described in this policy.
When you submit a complaint, we may collect the following personal information: Your full name, contact details (email address, phone number, etc.), Complaint details and supporting documents, any other information you voluntarily provide related to your complaint.
We use the information collected for the following purposes:
- To investigate and resolve the complaint
- To communicate with you about the status of your complaint
- To improve our services based on the feedback and issues raised
- To comply with legal obligations
We appreciate your trust in us. Your privacy is our top priority. Rest assured that we will never share, sell, or trade your personal information, including phone numbers and SMS consent, with any third parties under any circumstances. Your data remains secure with us.
We do not share your personal information with third parties, except in the following situations:
- With our internal staff or contractors who need access to process the complaint
- When required by law or legal processes (e.g., court orders or government requests)
- With third-party service providers who assist us in operating our website or business, provided they agree to keep your information confidential
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include using encryption technologies, secure servers, and access control protocols.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data. You have the right to access, correct, or delete your personal information, request that we restrict the processing of your personal information, object to the processing of your personal data for certain purposes.
We will retain your personal information only for as long as necessary to process the complaint and as required by applicable laws. After this period, your data will be securely deleted or anonymized. We reserve the right to update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Any updates will be posted on this page with the revised date. If you have any questions or concerns about this Complaint Privacy Policy, please contact us at:
Quick-Way, Inc.
231-845-6520
1004 Conrad Industrial Dr.
Ludington, MI 49431
